Privacy Policy

Last updated: June 3, 2026

This is a starting template for an MVP launch. Have it reviewed by qualified legal counsel and tailored to your jurisdiction (including GDPR/CCPA obligations) before relying on it in production.

This Privacy Policy explains how NeatlyClean (“we,” “us”) collects, uses, and shares personal information when you use the NeatlyClean platform and websites (the “Service”).

1. Information we collect

Account information — name, email, password, business details, and plan.
Client and booking data — information cleaning businesses enter or collect about their clients, such as names, addresses, service details, and scheduling.
Payment information — handled by our payment processors; we receive limited details such as status and the last four digits of a card, not full card numbers.
Location data — service addresses for booking and route optimization, and GPS clock-in data from cleaners where enabled.
Usage and device data — log data, IP address, browser type, and interactions with the Service.

2. How we use information

To provide, operate, and improve the Service, including booking, scheduling, payments, and route optimization.
To communicate with you about your account, security, and updates.
To send transactional and, where permitted, marketing messages (you can opt out of marketing).
To detect, prevent, and address fraud, abuse, and technical issues.
To comply with legal obligations.

3. Roles

For data that cleaning businesses upload about their own clients and staff, the business is the controller and NeatlyClean acts as a processor on its behalf. For account and website data, NeatlyClean is the controller.

4. How we share information

Service providers — hosting, database, email, SMS, mapping, and payment processors (such as Render, Turso, Resend, Twilio, Mapbox, and Stripe) that process data on our behalf under contract.
Within your business — with users you invite (owners, managers, cleaners) according to their roles.
Legal and safety — when required by law or to protect rights, safety, and the integrity of the Service.
Business transfers — in connection with a merger, acquisition, or sale of assets.

We do not sell personal information.

5. Cookies

We use strictly necessary cookies for authentication and session management, and limited analytics to understand and improve usage. You can control cookies through your browser settings.

6. Data retention

We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can request export or deletion as described below.

7. Security

We use technical and organizational measures to protect personal information, including encryption in transit, access controls, and hashed passwords. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to object to certain uses. If your data was provided to a cleaning business using NeatlyClean, please contact that business; we will assist them as their processor. To exercise rights regarding data we control, contact us using the details below.

9. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.

10. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Service or by email, and the “Last updated” date will be revised.

12. Contact

Questions or requests: privacy@neatlyclean.co.